{"id":590,"date":"2021-07-01T21:41:35","date_gmt":"2021-07-01T19:41:35","guid":{"rendered":"https:\/\/ellocan.fr\/?page_id=590"},"modified":"2021-10-27T20:37:43","modified_gmt":"2021-10-27T18:37:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/ellocan.fr\/?page_id=590","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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Dans quel pays livrez-vous?<\/h6>\n<\/div>\n<\/div><\/div>\n\n\n\n

Nous livrons pour le moment uniquement en France. Pour tout envoi \u00e0 l’\u00e9tranger, veuillez nous consulter.<\/p>\n\n\n\n

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Quels sont les d\u00e9lais de livraison?<\/h6>\n<\/div>\n<\/div><\/div>\n\n\n\n

Hors week-end et jours f\u00e9ri\u00e9s, les commandes sont prises en charge et exp\u00e9di\u00e9es dans un d\u00e9lai de 48 heures. Le d\u00e9lai moyen du transporteur est de 3 jours ouvr\u00e9s en fonction de son activit\u00e9.<\/p>\n\n\n\n

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Puis-je suivre mon colis ?<\/strong><\/h6>\n<\/div>\n<\/div><\/div>\n\n\n\n

Vous pourrez suivre votre colis sur le site du transporteur gr\u00e2ce \u00e0 un num\u00e9ro de suivi qui vous sera transmis d\u00e8s sa prise en charge.<\/p>\n<\/div>\n\n\n\n

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Quel est le montant des frais de port ?<\/strong><\/h6>\n<\/div>\n<\/div><\/div>\n\n\n\n

La livraison s’effectue dans le point relais de votre choix. Le tarif est fonction du nombre de kits command\u00e9s. Les frais d’envoi d’un kit s’\u00e9l\u00e8vent \u00e0 4,90 \u20ac TTC pour tout envoi en France M\u00e9tropolitaine.<\/p>\n\n\n\n

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Puis-je annuler ma commande<\/strong>?<\/h6>\n<\/div>\n<\/div><\/div>\n\n\n\n

Une fois la commande pass\u00e9e, vous disposez de 24 heures pour nous contacter afin d’effectuer une modification ou annulation de votre commande. Pass\u00e9 ce d\u00e9lai, il ne sera pas possible d\u2019annuler ou de modifier votre commande.<\/p>\n\n\n\n

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Puis-je retourner un article ?<\/strong><\/h6>\n<\/div>\n<\/div><\/div>\n\n\n\n

Vous pouvez retourner un article dans un d\u00e9lai de 15 jours \u00e0 partir de la r\u00e9ception de votre commande. Tout retour doit nous \u00eatre signal\u00e9 au pr\u00e9alable et fera l’objet d’un bon de retour. L’article retourn\u00e9 doit \u00eatre complet et ne pr\u00e9senter aucune trace d’usure. Les frais de renvoi sont \u00e0 votre charge. Le remboursement de l’article sera effectu\u00e9 une fois le colis r\u00e9ceptionn\u00e9 et contr\u00f4l\u00e9. Ce remboursement s’effectuera dans un d\u00e9lai de 10 jours selon le mode de paiement choisi initialement. Tout retour doit \u00eatre effectu\u00e9 par l’interm\u00e9diaire de Mondial Relay.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n

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